This is how Tenaga Nasional Berhad treats gold citizens unfairly

 

A Cry for Humanity: The Forgotten “Gold Resident” of Malaysia

Somewhere in Malaysia, an elderly man — frail, sickly, and completely forgotten by the world — has been living in darkness since 2016.

No electricity. No water. No comfort. Just a small, broken house filled with silence and despair.

Neighbors call him “the gold resident,” once a kind soul, now trapped in misery. His electricity and water were cut off nearly a decade ago due to unpaid bills. Yet, in 2022, something impossible began to happen — his electricity bill suddenly started increasing every single month, even though there has been no power supply since 2016.

How could this be?

How could a man with no electricity be charged for what does not exist?

A friend, moved by pity, wrote to TNB Careline — asking, pleading — for an inspection and an explanation. But the response that came was colder than the darkness this man lives in.

The officers — Suhaira, Dhruva, Noraiman, Jaidi Ampalus, and Danial Haikal — all gave the same heartless reply:

> “Please come to the TNB branch to settle the outstanding payment.”

Settle the payment? With what?

How could a man who hasn’t had light for years, who can barely afford food, who bathes in rainwater — be told to pay for electricity that doesn’t even exist?

This man’s electricity account is still under his late father’s name. His father is gone. His family is gone. He lives completely alone in a collapsing, foul-smelling house — forgotten by society and failed by a system that should protect the weak, not crush them.

While TNB’s executives sit in bright, air-conditioned offices, this poor man sits in total darkness, shivering through the rain, praying not for money — but for a little mercy.

It is unthinkable that a national company could look at such suffering and still demand payment, instead of sending help. This is not just negligence — it is a tragedy of humanity.

How many more forgotten souls like him are being billed for nothing, while they live in despair?

How many more letters will go unanswered before compassion finally matters more than procedure?

This is not merely a story about electricity.

It is a story about human dignity, injustice, and the silence of those in power.

And if TNB still has any humanity left — it is time to prove it.